FAQ

Do you ship internationally?
Yes, we sell in a wide range of countries.As long as you can log in to our website and make a successful purchase, we will deliver the goods to you as quickly as possible.
How to track my order?
  • Once your order is confirmed and shipped, you will immediately receive an order email confirmation along with your tracking number.
    You can then track your parcel here: Track Your Order
    If you need any further assistance with tracking your order. Please reach out to our customer support team at our contact us page, who will be more than happy to help you.
    Note: Due to the carrier system, your tracking number information may take up to 48 hours to be visible on the carrier website.
Tracking number not recognized on carrier's website?

This may happen due to delays in the carrier's system. Please allow 2-5 working days for an update to show. If after this time you still can't track your parcel, please reach out to our customer support at our contact us page, and we'll be happy to check it for you.

How long will it take for my package to be delivered?

We ship globally.
Due to the ongoing COVID situation, we cannot guarantee an accurate delivery time, but we must guarantee delivery as soon as possible.
Our website is open to accept your order, and we are processing and sending the order normally, but please remember that the carrier and local post office may be delayed due to circumstances.
*Free shipping on all orders
** Delivery time varies by location.
For detailed delivery times and availability in specific countries and regions, you can contact our customer support through our contact us page.

My parcel is not moving or updating - What should I do?
 

Sometimes carriers may experience a delay in updating tracking statuses, it does not necessarily mean your package is not on the way. If you experience longer than usual delays or the status is not updating. It could be due to various reasons. Examples such as:

  • Bad Weather
    Holidays
    Customs Check
    Delivery Backlogs
    For further assistance on order status, you may reach out to our customer support at our contact us page.
Where are your products shipped from?

2JEWELLERY is an online shop without a physical store location. Our craftsmen and our items come from CHINA.
Our items are shipped from CHINA. However, if you are from outside of CHINA, your item will be shipped directly from CHINA.

In case of any additional concerns or questions, do not hesitate to reach out to our customer support at our contact us page.

 

Will I receive a confirmation email when I place my order?
After placing the order, you will receive a confirmation email shortly. To ensure that this information enters your inbox, please add info@2jewellery.com to your contacts, otherwise your confirmation email may appear in your spam/spam folder. If you have not received the order confirmation email, please contact us.
How do i place an order?
Buying from us is super easy!
To help you, we have prepared a short step-by-step guide below:

1. Select the product you want to buy.

2. Choose the correct color/variant/size/quantity you want. For bracelets and anklets, please read the product description to understand the product length.

When you are ready, click "Add to Cart" or "Buy Now".

3. If you have an account with us, please "log in" to collect reward points and redeem coupons and discounts.
If you are checking out as a guest, please fill in your information on the checkout page.

When you are ready, click "Continue to use shipping method".

4. If you have a "discount code", you can apply it on the checkout page.
If the store has discount information, it will be automatically displayed on the checkout page, so you don’t have to worry about not using the discount.

5. Confirm that all your details and shipping methods are correct.

When you are ready, click "Continue Payment".

6. Finally, enter your payment details.

When you are ready, click "Pay Now".

7. Sit back and relax. :)
Once your order is processed and shipped, we will send you your order and shipping confirmation email.
Enjoy the rest of the day!

If you need any help, please visit our contact us page so that we can help you here.

Can I add a non-English shipping address?

Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also require you to add a telephone or mobile number along with shipping address, so the carrier can easily contact you.

Can I change my order after placing it?

We're really quick at packing your order up, so If you wish to make a change in your order, please go to our contact us page as soon as possible so we can try our best to assist you here.

How do I cancel my order?

As soon as you place your order, we’re on it – we know you need it fast! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us as soon as possible.

 

  • Care Instructions
How do I take care of my bracelet?
Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure your jewelry will not be damaged.

Always remove your jewelry before swimming, showering or bathing or cleaning with household chemicals, especially ones containing bleach or ammonia.

Be sure to apply hairspray, creams, makeup, and fragrance prior to putting on your jewelry.

Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to natural tarnish.

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How to take care of my crystal bracelet?

Maintenance of the crystal itself:

1. Avoid collisions and cause scratches
2. As the surface of the crystal is as smooth as a mirror, it will lose its luster due to sweat and oil stains. It is recommended to wipe with a soft cloth after each wearing.
3. Do not place crystals next to electrical appliances, such as computers, TVs, stereos, etc. Unless you use crystal to absorb radiation, the crystal will greatly reduce its function and color under the influence of radiation.
4. The crystal should be removed when bathing in hot springs, swimming or bathing, because moisture and chemicals will adhere to the surface of the crystal, making the crystal dull and dull. (If you wear a crystal bracelet to do housework, it is recommended to remove it)

Maintenance of crystal energy

1: Solarization
Put the crystal in the sun for 30 minutes to 1 hour, so that the most powerful force of nature can purify the crystal. However, this method is not suitable for colored gemstones such as amethyst, citrine or pink crystal, because these crystals contain other elements such as Fe (iron) and Cu (copper). Prolonged contact can cause oxidation or high temperature. Change the molecular structure in the crystal and fade.
2. Living water purification method
Turn on the faucet at home, put the crystal on a small plate, and rinse the crystal for about ten minutes. After rinsing, put it in the sun or a cool place to dry, which can effectively purify the crystal.
3. The shining of moonlight and starry morning light
On the night of the fifteenth day of the first lunar month, because the moonlight is particularly strong at this time, it is a good time to bask in the sun. Place the spar next to the terrace or window and receive the moonlight overnight. In addition, you can also put the spar on the terrace when the night is clear and the stars are shining, so that you can absorb the essence of the stars and achieve the effect of purifying the spar.
4. Geode and crystal cluster purification method
Putting the crystal on the natural crystal cluster or in the crystal hole can achieve the purification effect. After wearing it for a whole day, store it in the crystal cavity or on the crystal cluster when you return home. The vibration energy emitted by the crystal cavity or crystal cluster can effectively remove the negative energy in the crystal. And charging, the effect is very good.

How do I take care of my silver bracelet?


Wearing silver jewelry often is also one of the ways to maintain silver jewelry. Silver jewelry is good for people's health, and the more you wear it, the brighter it will be. Silver jewelry is easy to oxidize and will turn black after long-term storage.

Silver jewelry maintenance method:
1. Squeeze a little toothpaste on top of the silverware, add some water, and knead it properly until small white bubbles are formed, and then rinse with clean water to restore the brightness.
2. Do not wear other precious metal jewelry at the same time when wearing silver jewelry, so as to avoid collision, deformation or abrasion. Keep the silver jewelry dry, do not wear it for swimming, and do not approach the hot springs and sea water.
3. Wipe the surface of silverware with a soft cloth every day when wearing it to keep the luster. However, it is best to use a special silver polishing cloth. The silver wiping cloth contains silver care ingredients and cannot be washed.
4. If there are signs of yellowing of silver ornaments, you should use a small jewelry brush to clean the crevices of the ornaments, and then put a drop of silver wiping cream on the tissue, wipe off the black oxide on the surface of the silver jewellery, and then use a silver wiping cloth Restore the original silvery white and brilliance of the jewelry.
5. If the silver wiping cloth can restore about 80% of the silvery white condition, there is no need to use silver wiping cream and silver washing water, because these products are corrosive, and silver jewelry will become more yellow after using these products. . Silver jewelry becomes difficult to wipe white after turning black many times.
Silver jewelry with plating:
1. That is, the inner layer is pure silver, and the surface is processed by electric current; electroplating is generally divided into electric gold and platinum; the method of identifying electroplating is that the gloss of the surface is brighter than that of pure silver, which is like a mirror surface with good reflection effect , And it is less prone to oxidation.
The best way to maintain silver jewelry is to wear it every day, because the body's oil will make silver emit a warm and natural luster (of course, there are some exceptions, and some people's sweat itself contains ingredients that make silver black). Put it away when you are not wearing it. It is best to put it in a closed pocket to prevent the surface of the silver ornament from being oxidized and blackened by contact with the air.
The chemical properties of silver are more active, so it will react with sulfur dioxide in the air to form black silver sulfide. When the surface of silver ornaments becomes black due to oxidation, the above maintenance methods can be used to restore the beautiful luster of silver.

 

Return And Exchange


Don't worry! We'll make sure to solve this for you. If for any reason, you're not fully satisfied with your purchase, please reach out to our customer support at our contact us page who will be more than happy to assist you. Please note that return shipping costs are not covered.

Please try to have the following information ready, so that our customer support team can help you as quick as possible:

Order number
A photo image of the product
Name of product

The carrier has been unable to deliver your parcel to you. If your tracking is showing as being returned, don't worry! We'll make sure to help you with this. Please reach out to our customer support at our contact us page, who will be more than happy to assist you.

Please try to have the following information ready, so that our customer support team can help you as quick as possible:

  • Order number
  • A photo image of the product
  • Name of product

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@2jewellery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@2jewellery.com.

To read the detailed policy, please click here.